Customer Support Executive
- Gettjobs Recruitment
- 0 to 3 Yrs
- Bengaluru
- 6 years ago
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Job Description
Dear Jobseeker, Greetings from GETTJOBS RECRUITMENT FIRM! Hiring fresher and experienced candidates who speaks ENGLISH & HINDI for domestic voice process to handle escalations. Preferably who can work in shifts. Salary: For Fresher 20K and For Experience upto 30K In hand which includes 2.2K Food coupon Educational Qualification+ Experience:- UG / Grad / PG - Fresher or Experience
- Excellent in English and Hindi
- Thorough knowledge in Customer service
- Flexible to work in Shifts
- Prior experience of>= 0.5 years in chat domain will be an added advantage.
- Intermediate MS Office applications specifically Excel (preferably)
- Desired Candidate Profile
- Extremely passionate about customers with the ability to effectively communicate information in written format.
- Someone who can express themselves effortlessly in a lucid manner.
Personality traits
- Solution oriented approach and instant decision making capability.
- Ownership and multitasking.
- Ability to interpret non-verbal cues and ability to mitigate conflicts.
- Customer focused & service recovery oriented approach.
- Excellent communication skills - verbal and written.
- Good typing speed (minimum 35 wpm with 90% accuracy)
- Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Key Responsibilities
- Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
- Performs work in accordance to standardized policies and procedures.
- Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
- Work requires strong analytical ability to resolve complex issues in addition to effective written skills.
Experience: 0 to 1 years
Annual CTC: Rupees 2,00,000 to 3,50,000
Other Salary Details: 2200 food voucher
Interested candidates can reach out; HR SARIKA -9620040***Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Support ExecutiveContact Details:
Company Name: GETTJOBS RecruitmentLocation(s): Bengaluru+ View Contact
Keyskills: escalation management
Fraud Alert to job seekers!
₹ 2.0 - 3.5 Lakh/Yr
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