Network and Voice Manager
- Prominent Consultant
- 10 to 14 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Network and Voice Manager
From 9 to 14 year(s) of experience
Not Disclosed by Recruiter
Noida, Faridabad, Gurgaon/Gurugram
Job Description
Roles and Responsibilities
Should have sound knowledge on Voice technologies like Avaya CM 6.X & 7.X, 8.x Session Manager, CMS, Media Servers & Media Gateways and Nice & Verint recording services.
Knowledge Network/Security technologies like Cisco, Arista, Palo Alto, Aruba.
Hands on experience handling operations with direct reportees
Monitoring overall performance of technical services.
Good communication around issues and opportunities get things done, make things happen
Collaborating with senior management on client account management.
Ensuring technical teams are aware of changes and are prepared.
Building technical service reports/recommendations.
Service reporting and sponsoring service delivery meetings.
Excellent team management skills for Network / Voice Operations Management.
Closely engage in peering up with key client staff.
Successful service delivery - SLA achievement and high level of customer satisfaction
Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities Removing all obstacles to customer satisfaction and / or technical performance.
Communicating across organizational boundaries from engineers through to senior managers
Desired Candidate Profile
Engineering Graduate with minimum ITIL V3 foundation certification, Advantage will be given for M.B.A. or a Professional certification in IT / Networking / Voice technologies.
Solid experience of Managed Services.
Excellent working knowledge of ITIL processes.
Excellent experience working with vendors and/or 3rd parties.
Role:Design Team Lead
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:Engineering - Hardware & Networks
Role Category:Hardware
Employment Type:Full Time, Permanent
Key Skills
NetworkingAvaya
Education
UG:B.Tech/B.E. in Electronics/Telecommunication, Computers,BCA in Any Specialization
Employement Category:
Employement Type: Full timeIndustry: Recruitment ServicesRole Category: Network / System AdministrationFunctional Area: Not ApplicableRole/Responsibilies: Network and Voice ManagerContact Details:
Company: Prominent ConsultantLocation(s): Noida, Gurugram
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