Urgent Opening_Manager Quality_Hexaware - Navi
- Hexaware Technologies
- 10 - 12 years
- Mumbai
- 4 years ago
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Job Description
Urgent Opening_Manager Quality_Hexaware
Location : Mumbai / Chennai / Nagpur
Position : Manager Quality (International Voice Process)
Job Responsibility:
Over all 10 to 12 + years of experience in BPO, latest 5 years of experience should be in international BPO ( US, UK, Canada or Aus region ) in the quality department. Should have minimum experience of managing 35+ Quality auditors, at least should have experience managing 3 Team Leader or AMs.
Technical Competencies: (Job related)
- Devise and establish a process quality procedures, standards and specifications.
- Review customer requirements Exposure to international contact center Quality process & audit mechanism.
- Should have experience in managing the quality team and had direct reporting of AMs or TLs
- Should have worked extensively on MS Office and have good presentation skills.
- Should have worked on process improvement & implemented RPA or any other transformation, which had a sizable impact.
- Should be data oriented, one who can slice or dice the dice the data and produce inferences.
- Should be able to manage the client or any escalation or production issues on a day to day basis independently.
Key skills for quality assurance managers
- Analytical Skills
- The ability to make considered decisions and to communicate them effectively.
- Excellent technical skills.
- Good numerical skills and an understanding of statistics.
- Leadership ability, should be flexible with ops asks and can work with multiple different stake holders.
- Planning and organization skills.
- Interpersonal skills.
- Problem-solving skills
Interested candidate can send in CV at ra****2@he*****e.com
or call 8939703***
Regards,
Ramya
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer SuccessEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Hexaware TechnologiesAddress: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Process Quality Contact Center TL Process Improvement Team Leading Organization Skills MS Office Process Audit International BPO Quality Procedures
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Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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