Head Customer Centricity @ Cerentral Consultants

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Head Customer Centricity

Cerentral Consultants
5 - 10 Years
Bengaluru
4 years ago
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Job Description

Knowledge of customer experience management approaches and methodologies
Excellent communication (both written and verbal)
Problem-solving and analytical skills needs to be adept at interpreting and leveraging data insights for
constantly enhancing customer experience
Interpersonal, networking and influencing skills including liaising with leaders and business stakeholders to
work in sync with the customer centricity strategy
Ability to understand business objectives and align customer centricity accordingly
Must be adept on all the tools and technologies that help businesses deliver, manage, measure and improve
customer experience
Key Roles/Responsibilities:
Develop, drive and monitor Customer Experience vision, strategy, road map and execution thereby
facilitating necessary capabilities in sustaining cultural change in organization
Lead Net Promoter Score and Benchmarking Program including end to end operations

Employement Category:

Employement Type: Full time
Industry: Chemicals
Functional Area: Admin
Role Category: a customer experience delivery
Role/Responsibilies: Head Customer Centricity

Contact Details:

Company: Cerentral Consultants
Location(s): Bengaluru

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Keyskills: a customer experience delivery Client Relationship Managemen customer engagement and retention

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Cerentral Consultants

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Head Customer Centricity @ Cerentral Consultants

Home > a customer experience delivery