Senior Technical Consultant @ Adobe

Job Description

• Provide a great relationship experience for all assigned clients and assist clients to expand their usage and adoption of Adobe products.
• Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.
• Communicate consistently with clients throughout the contract lifecycle, calling out meaningful issues where needed.
• You will maintain client contact and provide status updates for all issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.
• Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to use the next generation cloud management solution
• Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offering and drive continuous improvements into the management system to support these areas.

• Extensive experience with cloud hosting technology, including Azure and AWS infrastructure
• Strong knowledge of Linux, Windows Server and Java systems Chef
• Excellent communication, social, presentation, and interpersonal skills, both verbal and written
• Exceptional customer management skills including consulting and training strong desire for customer success
• Proven ability to navigate constant change and excel in high-stress situations while maintaining a clear line of communication with customers
• Experience with long term operation, monitoring and upgrade of enterprise software
• Ability to demonstrate AWS and Azure cloud services advanced Adobe Command/Control systems for utilizing as the next-gen cloud management solution

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