Manager - Disability Insurance
- Genpact India
- 3 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager - Disability Insurance
Responsibilities:
- Drive Continuous Improvement
- Develop a strategy for team to reach organization goal
- Communicate clear instructions to team members
- Monitor team members and able to provide mentorship whenever needed
- Manage the flow of day-to-day operations
- Build reports to update the company on the teams progress
- Rapport building with the internal & external stakeholder
- Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
- Ensure that the highest possible levels of customer service are delivered at all times
- Assist the Manager as and when necessary to make the business run effectively and efficiently
- Ensure the team serves all products to company and brand specification
- Graduation in any stream except B. Tech and Technical Graduation & Law
- Candidate should have good written and verbal communication skills
- Relevant experience in Customer Service backend operations experience in Life Insurance
- Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
- In depth knowledge of the process
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/Phones with businesses
- Proven ability to build effective working relationships with clients & internal stakeholders
- Positive attitude with a focus on continuous operational improvement and an open mind to change
- Highly motivated and committed
- Passion for working with people
- Insurance knowledge and ability to understand and interpret Insurance terminology
- Proficient with MS Excel, MS Word, MS PowerPoint
- Ability to do root-cause analysis for process gaps highlighted
- Collaborative approach towards resolving the issues with partners & peers/sub-process areas
- Ability to crunch data, possesses data driven & fact-based approach
- Validated experience in Insurance Operations and backend operations for Disability Insurance.
- Proven experience in Team Handling/ people facing role. Proven track record for handling 60 to 80 resources and keeping an engaged workforce
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Manager - Disability InsuranceContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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