Product Consultant @ T & M Services

Candidates required : From BFSI background

Location : Vasai, Mumbai

Designation : Product Consultant

Qualification : Any graduate

Max Base Pay- 4,00,000 ctc
Years of Experience Min 2-5years of experience
Australian Shift Starts - 2.30 Am 8 to 10 hrs
Pick up and Drop : 1 way only
Communication - should be the top most priority - 10/10
Skills required - strong product knowledge Mutual Funds , Types of Mutual Fund, Bonds, Futures

Job Description
The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstars research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping Institutional clients use our products to meet their goals. This position is based in our Mumbai office.
Responsibilities

Provide best-in-class service to all incoming client queries related to Morningstar products and services.
Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
Apply a professional, timely, and proactively approach to escalated issues and calls.
Regularly follow up internally and externally for all outstanding client queries and requests.
Meet required service levels for the process
Demonstrate and promote strong client advocacy
Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary.