DG - Management Trainee - DevOps
- Genpact India
- 2 to 5 Yrs
- Hyderabad
- 4 years ago
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Job Description
Management Trainee, Customer Service- DevOpsIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.
Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.
Responsibilities- Monitor team members and able to provide guidance whenever needed
- Manage the flow of day-to-day operations
- Build reports to update the company on the teams progress
- Rapport building with the internal & external stakeholder
- Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
- Ensure that the highest possible levels of customer service are always delivered
- Assist the Manager as and when necessary to make the business run effectively and efficiently
- Communicate clear instructions to team members
- Knowledge of how digital payments work required
- Active user of Internet, various applications, 3rd applications on social media platform
- App Reviews, Testing & Building test cases is an added responsibility
Minimum qualifications
- Any Graduate (PG an added advantage)
- Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
- Proficient with MS Excel, MS Word, MS PowerPoint
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/Phones with businesses
- Proven ability to build effective working relationships with clients & internal stakeholders
- Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: DG - Management Trainee - DevOpsContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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