DG - Management Trainee - Workforce Management
- Genpact India
- 0 Yrs
- Jaipur
- 4 years ago
- Email to a friend
- Report this job
Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Manager/Business Analyst, Operations Workforce Management
Responsibilities- Need to work with customer team on day-to-day activities related to eWFM/ASPECT
- Retail WFM Support
- Performance of tasks on eWFM, including:
- Adding, editing, or removing profiles
- Changing timeslots and movements
- Management of reliever changes
- Reporting on attrition
- Call Centre Scheduling Support
- End to end support on managing the inbox, actioning emails covering leave request amendment to schedules, shrinkage adjustments etc
- Run outlook (from WFM) to run schedule test against the forecast (weekly/fortnightly) and deliver once a week to stakeholders
- General scheduling work basis forecast, HT and Shrinkage
- Push out schedules every six weeks rolling cycles.
- Attend outlook meetings rolled out to team leader and business unit managers where decisions are made for any changes.
- Workware Administration
- Acting on requests coming through Workware portal
- Administrative work on creating new accounts, amend or changes for staff members
- MyID setup in workware
Minimum qualifications
- Any Graduate
Preferred qualifications
- Good knowledge of Computer tools/scheduling tools and Workforce Management
- Good Communication Skills (written & verbal)
- Open to Australian shifts
- Ability to ask right queries
- Ability to prioritize and organize own workload
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: DG - Management Trainee - Workforce ManagementContact Details:
Company: Genpact IndiaLocation(s): Jaipur
Similar positions
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in