Walk In || Technical Support Executives (voice @ Stellar Information

Are you looking for a stable work place for giving shape to your career, exhibit your skills and grow in flexible environment?

Technical Support Executive (Voice & Web)- 5 days working / Saturday Sunday fixed off/ Blended process (Free Meals Free Cabs)

Stellar is looking for technical support executives to handle its Voice and web process. The role involves handling inbound and outbound calls / web, chat and email queries. The profile involves dedication in assisting customers to use our software well in a professional manner and get a good WOM generated. A quality score of minimum 85% is to be maintained. 

Date of Interview : 6th Sept 2019- 10th Sept 2019 

Interviews are on Saturday- 7th Sept 

Job location: Gurgaon
Walkin Interview Time: 9:00 AM - 03:00 PM

Contact Person : Shrimi (HR)

Venue Details:
Stellar Information Technology Pvt. Ltd.
D 16, Infocity II, Sector 33, Gurugram- 122001

Handle Inbound calls & Outbound calls Web support > Chat and Emails Response in defined TAT Maintain Quality benchmark Generate product sales Generate business through upsell

Desired Qualification, Skills & Experience:

Graduate, BCA or BSC (IT) Preferred Excellent command over English language (Oral & Written) Good writing skills Good time management skills Willingness to work in 24/5 Shift environment 1-3 years experience out of which minimum six months experience in International technical support process is needed

Soft Skills & Communication Skills

A candidate must have - Good communication skills with a clear diction Ability to construct simple and sensible sentences Ability to understand spoken American English Good problem solving skills Ability to approach problems logically Strong customer service focus Ability to work under pressure


Technical Knowledge & Skills

Technical troubleshooting skills Familiarity with Operating Systems (Windows 10, 8, Vista, 2000/NT, Mac etc.) Knowledge of computer hardware & networking Knowledge of Browsers & Internet based applications Knowledge of Email applications and usage Knowledge of HDD, memory cards, Card Readers and Flash Drives. Good Typing speed : 30-40 words / min Technical troubleshooting skills Familiarity with Operating Systems (Windows 10, 8, Vista, 2000/NT, Mac etc.) Knowledge of computer hardware & networking Knowledge of Browsers & Internet based applications Knowledge of Email applications and usage Knowledge of HDD, memory cards, Card Readers and Flash Drives. Good Typing speed : 30-40 words / min

Technical Support Associate: (International process)

5 days working / Saturday Sunday fixed off/ Blended process

Candidates residing in Gurgaon or willing to relocate could apply for this opening

24*5 rotational shifts month wise (in bound calls environment)