Senior Associate/Team Lead - Cards (Charge back / Disputes Management)
- Golden Opportunities
- 2 - 8 Years
- Chennai
- 4 years ago
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Job Description
job_description :Job Title: Senior Associate/ Team Lead E Claims
Location: Chennai
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.
Candidate Expectation and Job Description :
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.
Candidate Expectation and Job Description :
- Candidate must possess 2-8 years of experience in E Claims into cards domain supporting international clients in BPO Industry.
- Must possess strong exposure into Charge back/Dispute management into cards domain.
- Perform comprehensive investigations for complex large dollar customer claims of error or unauthorized use involving ATM ACH and/or Bill Pay as well as handling escalated calls and complaints.
- Review all available data as applicable to determine possible points of compromise minimize losses and stop further counterfeit/fraudulent activity.
- Cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation.
- Excellent customer service is a minimum standard including operating within or exceeding service level expectations.
- Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss.
- Perform advanced account research and problem resolution including handling escalated calls and complaints.
- Prepare case documents for security and law enforcement agencies.
- Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures.
- Perform excellent customer service with all points of contact including meeting/exceeding service level expectations.
- Responsible for handling customer queries & complains.
- Responsible for doing day to day reporting to customer and to Management.
- Handles all audits along with maintain all related documents.
- Should be flexible working in shifts including night shifts.
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: Team LeaderRole/Responsibilies: Senior Associate/Team Lead - Cards (Charge back / Disputes Management)Contact Details:
Company: Golden OpportunitiesLocation(s): Chennai+ View Contact
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