Excellent Opportunity For Associate, Night
- Wipro
- 0 - 3 years
- Mumbai
- 4 years ago
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Job Description
Job Description:
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
- Excellent attention to detail is necessary ensuring all customer documentation are correctly logged
- Adherence to and achievement of Service Levels and quality standards for the team
- Take ownership for keeping up to date with internal Procedural changes and policy updates, ability to adapt to change well.
- Participate constructively in case reviews, meetings and training sessions
Required Skills:
- Analytical skills
- Self work/organisation
- Written Communications
- Oral Comms.
- Good knowledge in communication
- Good typing speed
- Logical thinking
- Willingness to learn / Trainable / Problem solver
- Attention to detail - Has to be accurate on numbers and deliver in timely manner
- Willing to work in night shifts (US hours)
Exp: 0 to 3 years
Notice Period: Immediate to 15 days NP
Qualification: Any graduates (Technical and IT graduates are not eligible for the role)
Note: Looking only for the candidates who is residing in Mumbai & Navi Mumbai
Note: If you are really interested kindly share your updated resume to the above email id.
sm************a@wi**o.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non VoiceEmployement Type: Full timeEducation
Under Graduation: Any GraduateContact Details:
Company: WiproAddress: Wipro, Gigaplex Airoli Navi MumbaiLocation(s): Mumbai
Keyskills: Customer Service Service Delivery Night Shift Service Level Typing Speed Client Servicing Customer Satisfaction Operations Query Resolution SLAS
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