Associate Customer Experience-Voice
- Angel Broking
- 0 - 4 years
- Kochi/Cochin
- 4 years ago
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Job Description
Roles and Responsibilities
- Responsible for handling queries of customer through inbound calls
- Ensure quick and efficient resolution of customer queries / grievances.
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information and provide solutions
- Executing trades on behalf of customer
- Have a good positive attitude-should be committed to the work
Desired Candidate Profile
- NCFM/NISM VIII certifications in capital markets, derivatives, and currency derivatives
- Good quantitative/analytical skills
- Excellent oral/written communication skills required
- Customer Service, Customer Relationship, Relationship Management, Good knowledge of financial market
- Good Internet Connection is must
Perks and Benefits
Fixed Salary+ Lucrative Incentives + Work from home
Language preference- English, Kannada, Malayalam (Hindi mandatory)
Interested candidate may share resume at na*********g@an*********g.com
Job Classification
Industry: Financial ServicesFunctional Area: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer SuccessEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Angel BrokingAddress: Ground Floor, G-1, Ackruti Trade Centre,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, IndiaLocation(s): Kochi/CochinWebsite: http://www.angelbroking.com+ View Contact
Keyskills: Grievance Handling NISM Demat Customer Service Customer Support Malayalam Kannada Inbound Calls Equity Stock Market Voice Process
Fraud Alert to job seekers!
₹ 2,25,000 - 3,00,000 P.A
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