Hiring For Genesys Cloud Architect with a
- Skillventory
- 5 - 10 years
- Mumbai
- 4 years ago
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Job Description
Roles and Responsibilities
Responsibilities:
- Creates design documents that ensure consistency in Solutioning across the Engineering organization.
- Responsible to create Engineering architecture to ensure that solutions are built within a consistent framework.
- Act as the Subject Matter Expert for Sales and other CFTs.
- Create BOQ along with discussion with Vendor for Contact Center and 3rd party solutions like WFO, CRM Connector etc.
- Lab testing for features/functionality/interoperability and testing of 3rd party solutions integration like Recording as well as any other Custom solutions
- Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention.
- Assist in RFP responses with review of detailed technical solution provided by Solution Engineers.
- Participate in discussions for customer requirement gathering, provide detailed solution overview of Contact Center offering including 3rd party solutions and managed services support framework.
- To design solution for IVR, ACD, Dialer, CTI, Multimedia, CRM Integrations, Customized Reporting, Recording, QM, Speech Analytics, WFM, monitoring, MPLS Network inputs and Bandwidth considerations.
- Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans.
- Support Presales Team Product, BDM, Solution Architect for engineering support.
- Assist Delivery team for Customer Onboarding incase of any new features or complex solutions.
- Create Solution Design considering Regulatory aspects across various geographies.
Job Classification
Industry: Telecom / ISPFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: M.Tech in Electronics/Telecommunication, Computers, ElectricalDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Skill VentoryLocation(s): MumbaiWebsite: http://jobs.skillventory.com+ View Contact
Keyskills: Sales Networking Requirement Gathering Project Implementation Managed Services Presales Solution Design Solutioning Lab Testing RFP
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