Messaging Services Specialist Advisor
- NTT Global Delivery
- 5 to 10 Yrs
- Bengaluru
- 4 years ago
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Job Description
5 to 12yr overall experience working in IT industry
At least 3yr to 6yr of hands on experience in mobility MDM L2 or L3 team supporting on tools like Airwatch, Intune, XenMobile, MaaS360, GOOD, BES etc.
Expert knowledge in troubleshooting all device platforms (iOS and Android, BlackBerry) with multiple applications.
- Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal
Provide End-User support for technical issues and Escalate to L3 & SDM's when needed.
Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements.
Create or Edit EMM Documentation as needed, such as: Mobile device enrollment guides, Help-Desk FAQs and KB Articles.
Create, submit and provide various EMM reports periodically (Monthly or as needed), such as: Device related reports, User related reports and Policies related reports.
Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2: Server Problems / Issues affecting some users, involving loss of a specific function
Provide support in MEM, MAM, MCM Administration Mobile Email, Application, Content Management administration & EMM Policy Management
Support our mobility customers by utilizing the EMM console for Changes, Enhancements and Reporting
Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers.
Knowledge supporting end users using the following Mobile Device Management Products:
Supporting mobility MDM customer environments on 24x7x365 basis.
Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers.
Strong customer service skills; interfaces with customers, end users, partners and associates
Desired Skills:
MDM Tools: AirWatch / Workspace ONE, Intune, XenMobile, BlackBerry UEM, MobileIron, MaaS360
Hands on expereince on Mobile Platform: iOS, Android, Mac OS, Win 10
Minimum Requirements:
Good documentation skills
Good verbal and written skills.
Capable of effective communication
Customer/Client facing skills
Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course.
Minimum Education:
Graduation Engineering degree
Minimum Certifications or Professional Credentials:
Desirable Certifications in - MDM Tools Airwatch-Workspace ONE/ Intune / XenMobile or MCSE / Microsoft Exchange Server certifications
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Consulting, Help Desk, Information Technology, Technology
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Messaging Services Specialist AdvisorContact Details:
Company: NTT Global DeliveryLocation(s): Bengaluru
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