DG - Business Analyst - MDM
- Genpact
- 6 to 12 Yrs
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Business Analyst, Master Data Management
In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Customer master data domain. This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in MDM- customer master. We are looking for some who should be open to work in any shift as per the business requirement.
Responsibilities
- Responsible for UCD shared hierarchy through data analysis, mapping, and alignment
- Maintain Customer master hierarchy as per the SOP
- Good understanding of Customer Hierarchies
- Highlight and take appropriate help from the Lead on SOP deviations or issues
- Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies
- Accountable for the quality and accuracy
- Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
- Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
- Be responsible for maintaining the SLA of each period and the delivery performance
- Ensure that all the reports are maintained and cleared on time
- Raise incident tickets to the relevant helpdesks when there is an issue
- Participate in idea generation and improvement activities
- Good knowledge of governing policies around customer data as per the area of work
- Update /maintain the departmental procedures (SOP s) tools, and metrics for the master data team
- Ensure all Data Quality KPIs (Key Performance Indicators) are met
- Ensure that the company s master data business rules, policies and procedures are adhered
- Identify gaps/missing information and coordinate with client stakeholders to fill those gaps
- Identify continuous improvement opportunities
Qualifications we seek in you
Minimum Qualifications
- Any Graduate / Bachelor s degree; postgraduate/MBA preferred
- Great at communication, collaboration (verbal and written)
- Understanding of any ERP or relevant experience
- Hands on experience on Reltio MDM platform would be added advantage
Preferred qualifications
- Good customer handling skills
- Advanced use of MS Office (Excel, PowerPoint, Word)
- Ability to define & solve problems, Collect Data, Establish facts
- High Energy Level
- Work with business units and process experts to resolve master data issues
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: DG - Business Analyst - MDMContact Details:
Company: GenpactLocation(s): Bengaluru
Similar positions
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in