Openings @ Dell/Infosys/Accenture Technical
- Rivera Manpower
- 0 - 4 years
- Bengaluru
- 4 years ago
- Email to a friend
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Job Description
Greetings from Rivera Manpower Services!
Currently we are hiring for Dell/Infosys/Accenture for a Technical process, Please go through the job description given below and call on the given number for any further clarification.
For more information contact the number given below:
Afeefa - 8981749***
Smitha - 8884777***
Chethana - 7829336***
(Kindly WhatsApp if the number is busy)
Calls can be made from 9:30am to 6:30pm on any Weekday.
Process Name : International voice process
Designation : Technical support engineer
Qualification : graduates
Experience : 0 to 4yrs
Salary : 3 to 4.5Lac
Shift timings : Rotational shifts
Location : Bangalore
Experience needed : graduate freshers can apply , Experience candidates should have experience into technical support voice process , Should be flexible to work with rotational shifts and offs ,
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .
Required Technical and Professional Expertise :
- Minimum of up to 0-4 years of experience in IT Industry.
- Graduation is mandatory.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.
Perks and Benefits:
*Attractive Incentives
*Bonus
*Incentives
*Shift Allowance
Note: Candidates should have experience into technical support voice process
Regards,
Afeefa - 7829336***
af**********a@gm**l.com
Rivera Manpower Services
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Rivera Manpower ServicesLocation(s): Bengaluru
Keyskills: IT Helpdesk International Call Center Laptop Support Calling Inbound Calls HP Voice Process infosys Outbound Calling HCL Desktop Support Technical Support Technical Process International BPO International Voice Process
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