Team Leader Operations - Gurgaon || Social
- InterGlobe
- 2 - 5 years
- Noida, Gurugram
- 4 years ago
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Job Description
Roles and Responsibilities
Greetings form IGT !
- Manage team of 15 20 Team Members
- Managing Team Performance Productivity // Quality // Shrinkage // Attrition
- Coaching new team members
- Review processes and come up with recommendation which can help to improve overall performance / CSAT
- Identify TNI and bridge process gaps
- Weekly monitoring and coaching to team members
- Floor support and handling escalations
- Manage and achieve IC targets
- Maintain AHT levels as per the given targets for different tenure bucket
- Basic knowledge of computers and MS excel
- For Voice / Chat Campaign we need Social Media Experience
- Experience in handling a team and ability to manage team members and subordinates - Preferred
- Strong supervisory skills
- Excellent written and verbal communication skills in English
- Organized and Methodical
- Flexible for 24*7 environment
- 6 days working
- WFH
Call HR- (an****************i@ig*********s.com)
Desired Candidate Profile
Need Only From International Background
Graduation Mandatory
Perks and Benefits
Sal + Incentives Sal up to 5 LPA
WFH
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: IGT solutionsAddress: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, IndiaLocation(s): Noida, Gurugram
Keyskills: Team Management Supervisory Skills Social Media Shrinkage Attrition Team Performance Communication Skills Escalations Team Leading International Process CSAT People Management Operations
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