DG - Manager - Order Management
- Genpact India
- 4 to 9 Yrs
- Bengaluru
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Order Management
You re responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution.
Responsibilities
Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations.
Deliver on SLA s and other dedications made to clients. Ensure right people management.
Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes.
Drive operational levers to ensure financial commitments are met.
Qualifications we seek in you
Minimum qualifications
Graduate (any stream)
Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model.
Consistent record of leading a team of 30+ FTE in an outsourced environment
Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
Preferred Qualifications
Exposure to SAP desirable
Passport ready willing to travel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: DG - Manager - Order ManagementContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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