Urgent Opening Team Leader ( Apple MAC)
- Precision Group
- 4 to 6 Yrs
- Mumbai
- 4 years ago
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Job Description
Strong knowledge on End users computing, Mac (Mac OS/Apple device i.e., MacBook/iMac/Mac pro)
- Provide investigation, diagnosis, resolution and recovery for hardware/software and OS problems.
- Manage service requests, software installations, new Computer/ Mac setups, upgrades, etc.
- Installation of Microsoft windows / MAC OS / O365/Antivirus applications etc.
- Knowledge on LAN/WAN and Access Points.
- Support the following technologies: Windows/Microsoft/MAC OS/Media software and AWS etc.
- Basic knowledge of AD Management (User ID creation/deletion & password unlock).
- Knowledge on end user backup software (PST back up/Profile Backup & Data backup).
- Good Knowledge on Antivirus Server Management.
- Ability to work independently
- Good communication skills and customer service orientation.
- Ability to effectively prioritize and execute tasks in a high pressure environment.
- Provide initial assessment of urgency and business impact on all support calls.
- Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame.
- Responsible for tracking hardware and software inventory.
Special Skills,
- Assets Management
- People Management
- Escalation Management
- Vendor Coordination
- ITIL Process Knowledge, (Incidents/Service Request & IMAC)
- Decision Maker.
- Customer Handling.
- Preparation of Reports (Daily, Weekly & Monthly)
- VIP user handling and management.
Contact - Sneha
Contact No- 7448888***
Mail Id- sn**********i@pr********t.co.in
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Employement Category:
Employement Type: Full timeIndustry: Management Consulting / StrategyRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Urgent Opening Team Leader ( Apple MAC)Contact Details:
Company: Precision GroupLocation(s): Mumbai+ View Contact
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