Service Desk @ Outworks Solutions

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Service Desk

Outworks Solutions
1 - 5 Years
Noida, Gurugram
4 years ago
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Job Description

1st and 2nd Line support troubleshooting of IT Related issues across a range of technologies including desktop applications, printing, telephony, mobile devices, audio and video conferencing etc.
Perform Assessment, Triage, Research and Resolution of incidents and requests.
Engage other resources from different teams to resolve incidents beyond scope of ability of responsibility
Take ownership of colleague issues and follow up on the status of the same.
Ensure incidents and requests are accurately logged, assigned, tracked and responded in adherence with agreed SLAs
Create positive colleague support experience by building strong relationships by listening, understanding and ensuring timely resolution or escalation.
Identify service/process improvement opportunities.
Document all procedures and processes for training and internal referencing.
Apply diagnostic utilities to aid in troubleshooting a Windows 10, Office 365, Azure,
Familiar with Remote support tools like Bomgar, SCCM, NexThink,
Actively mentor analyst team and assist in the training of new analysts.
Demonstrate ability to work collaboratively with end-users, colleagues under pressure.
Ability to coordinate and direct activities and tasks.
24x7 Support environment

Employement Category:

Employement Type: Part time
Industry: Recruitment
Functional Area: IT
Role Category: System Administrator
Role/Responsibilies: Service Desk

Contact Details:

Company: Outworks Solutions
Location(s): Noida, Gurugram

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Outworks Solutions

Thanks & Regards, Dimple Pal Member - Talent AcquisitionÂ Outworks Solutions Pvt. Ltd.Contact No. :Â 9811575193 dimple.pal@outworx.com

Service Desk @ Outworks Solutions

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Service Desk

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