Assistant Manager - Operations
- Golden Opportunities
- 8 - 10 Years
- Chennai
- 4 years ago
- Email to a friend
- Report this job
Job Description
job_descriptionJob Title : Assistant Manager - Operations
Location: Noida
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No 1 BPO in India with prospective expansion vision
Candidate Expectation and Job Description:
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No 1 BPO in India with prospective expansion vision
Candidate Expectation and Job Description:
- Candidate should have minimum 8+ yrs of experience in BPO industry supporting international clients in both voice and non voice operations.
- Should have team handling experience developing and mentoring team members in a dynamically changing environment.
- Ability to communicate well and Manage relationships with internal and external contacts.
- Manage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIs
- Answer and manage client queries/complaints across LOBs rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
- Able to mentor team in process & quality parameters
- Provide Direct Customer Support answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.
- Atleast 1-2 year experience as Team Lead
- Must be flexible with rotational shifts including night shifts.
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: OperationsRole Category: HeadRole/Responsibilies: Assistant Manager - OperationsContact Details:
Company: Golden OpportunitiesLocation(s): Chennai+ View Contact
Fraud Alert to job seekers!
₹ Not Specified
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in