Customer Care Representative
- Fairlinks Staffing
- 0 to 2 Yrs
- Hyderabad
- 6 years ago
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Job Description
Job Description, Role &Skill Set for Employees
CUSTOMER CARE EXECUTIVE(CCE)
I, J.D/Role :
*Manage large amounts of incoming calls
* Excellent communication skills in English, Hindi, Telugu
* Should be proficient in Computer skills.
*Generate sales leads
*Identify and assess customers needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers
* First Preference to relevant experience profiles of min 1-5 years.
II, Required Experience, Skills and Qualifications
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Should be Proficient in English, Hindi and Telugu.
- Qualification - +2/Graduates.
- Age limit :upto 35 years
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Care RepresentativeContact Details:
Company Name: Fairlks StaffgLocation(s): Hyderabad
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