Customer Care Executive
- Apex Kidney Care
- 0 to 4 Yrs
- Mumbai
- 4 years ago
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Job Description
Dear Candidates,
We are looking for young, energetic & hustler to be part of our team with Apex Kidney Care (AKC) A chain of world class dialysis centers in India. AKC is owned by Top nephrologist and have diverse business which caters to patients from our Apex Dialysis Network, Pathology Lab, Home Dialysis, Pharmacy Service, Vascular Access, Diet Consultation. For more details please visit http://www.apexkidneycare.com/
We are looking for Customer Service Executive.
Grade - Execute
Cluster Mumbai Region
About Role- To Ensure Quality Management (QM) program is to maximize patient wellbeing by providing high quality service in a safe environment. Also to continuous quality improvement to help ensure that we will provide the highest quality care today and in the future.
Salary: - 2 lakh to 3 lakh p.a.
Job Title: Customer Service Executive
Essential Duties & responsibilities
- Answer incoming calls from Patients & Relatives
- Assist Patients with requests for information, complaints, making appointments, and resolving issues
- Maintain and update patient and referral information
- Introducing our various Services to patients.
- Must be able to solve customer's queries.
Preferred qualifications
- Excellent communication skills
- Strong customer service skills
- Ability to build positive relationships with customers
Skills/Abilities
- Strong written and verbal communication skills
- Ability to communicate calmly and diplomatically with Patients, co-workers, and visitors
- Working knowledge of Microsoft Office Suite or similar software
- Proficient in customer service
- Knowledge of medical/ Healthcare procedures
- Active listening and comprehension skills
- Capacity to navigate stressful situations with ease.
- Available to work shifts, which may include work during evenings, weekends, and public holidays.
Note : - If this role & opportunity interest you, please share your resume with photograph, mention your CTC & Notice period at vi***********e@ap***********e.in or call Mobile - +91 887978941
Ok Last thing: If you are still considering or feel you dont have the qualification or relevancy. Apply Anyway! We dont hire off of keywords, We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.
Employement Category:
Employement Type: Full timeIndustry: Medical / Healthcare Role Category: Customer Care Executive (Call Centre) Functional Area: Not ApplicableRole/Responsibilies: Customer Care ExecutiveContact Details:
Company: Apex Kidney CareLocation(s): Mumbai
Keyskills: telecalling inbound calls customer service healthcare communication skills
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