Cybage Hiring For Customer Support : Night
- Cybage
- 0 - 4 years
- Pune
- 4 years ago
- Email to a friend
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Job Description
Dear Candidate, If the JD matches our skills please apply to this job posting and share your Resume on vi******v@cy***e.com, along with the below details :-
- Expected CTC including variable :
- Official Notice Period:
- Current Location:
- Willing to relocate to Pune :
- Appeared for interview with Cybage earlier (Yes/No):
Note :
- This role involves working into shifts only.
- Also, note that this will be under Support Service domain of Cybage hence the designation will be given accordingly
Below is the job description for your reference:
- Help and support for incoming Calls & email queries for issues related to Client Platform
- Respond to queries either over Calls, Email or Ticketing tool and if required reach-out to the customer for contact over the Phone (outbound)
- While working with the customer
- Probe to determine the nature of the problem
- Triage the problem to determine next steps
- Offer solution from the understanding of the problem
- Install and configure restaurant point of sale systems to integrate online ordering and other Client integrated service.
- Collaborate cross-functionally with internal teams to assess restaurant needs; coordinate with operations, development, sales, and customer success teams.
- Research and identify issues (via phone and email) with customers related to product features, technical problems, and product performance.
- Maintain high volume of activity including inbound/outbound calls, support tickets, and note taking in our CRM tool.
- Aim to high First-time resolution to increase the customer satisfaction and confidence in using the Client Platform
- Write training manuals or knowledge base articles as expertise grows
- Work on increasing overall customer experience with the brand
- Share productivity reports for the completed tasks and derive utilization
- Willingness to work 24/7 rotational shifts OR Continuous night shifts.
- Company does not provide Transportation facility
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT & Information Security, Role Category: IT SupportRole: IT SupportEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: M.Tech in Any SpecializationDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Cybage SoftwareAddress: Survey No.13A,1,2,3,,Cybage Towers,Wadgaon Sheri,M, PUNE, Maharashtra, IndiaLocation(s): Pune
Keyskills: Inter Voice Process Voice Support customer support International Voice Process
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Cybage
About Cybage:Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on mode...
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