Customer Support Representative
- Sagar Baliram Kochale
- 0 to 5 Yrs
- Multi-City, India
- 4 years ago
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Job Description
Summary: Customer Support Representative serves as a primary point of contact for our customers to handle inbound and outbound requests via phone, chat, and web channels, and ensure that all valid requests are resolved timely and efficiently delivering best in class customer experience. Principal duties and responsibilities Monitor, manage, and document all actions and solutions into a CRM ticketing system Responsible for being available within call centre queues as required by the department to respond to customer requests/incidents Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2. Responsible for completing all required learning events and training. Responsible for operational support on a 24/7 basis with ability to work evenings, weekends and holidays Other duties or projects as assigned Knowledge. Strong critical thinking and problem-solving skills Effective and professional communication skills Dependable and punctual - strong time management skills Positive attitude and works well under pressure Good interpersonal skills and exceptional customer service skills Detail oriented, understands and works well with varying standards and processes Internet Modem and Ethernet connections MS Office - Outlook, Word, Excel, Teams Online Collaboration tools Teams Online Meeting Tools, WebEx, Zoom Must have remote work environment: High Speed Internet Quiet and Private workspace Back Up phone source Ability to use personal device for two factor authentication Ability to attend online web meetings as needed
Interested candidates are required to send their resume to: hidden_email
Employement Category:
Employement Type: Full timeIndustry: Engineering / Construction Role Category: Front Office / ReceptionistCustomer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Sagar Baliram KochaleLocation(s): Multi-City, India
Keyskills: customer support microsoft access sales customer service recruiting human resources sales management customer experience hr consulting management
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