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Customer Support Executive @ Dezire Hr Services

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 Customer Support Executive

Job Description

Dear Candidates,

Huge Hiring for Customer Support Executive at Koramangala Location

Designation: Customer Support Executive

Qualification: Puc / any graduates can apply

Experience: Min 2yrs of experience in customer support

Package: Goes up to 5LPA + Incentives

Work Location: Koramangala

Working days: 5 days, 2 rotational off

Roles & Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, chat.
  • Identify customer needs and help customers use the specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales, and Marketing teams.

What you will need

  • Experience of minimum 2 years in a Customer Support role
  • Familiarity with the FinTech industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling difficult clients, tough cases.

Note: Walk-in drive at Jayanagar on Friday (25-March-2022), Max Notice Period 15-20 days. for interview schedule or more info contact @ Meena_ hidden_mobile.

Regards

Meena

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Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Executive

Contact Details:

Company: Dezire HR Services
Location(s): Bengaluru

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Dezire Hr Services

E-commerce company