International Voice Process - TATA Consultancy
- Navayuga Consultancy
- 1 - 3 years
- Chennai
- 4 years ago
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Job Description
Roles and Responsibilities :
Job Role: Analyst
Job Title: Customer Service Voice
Skill: Communication
Skill Type: Helpdesk
Experience: 1 - 3 Years
Qualification: Any Graduation or BACHELOR
Location: Chennai
Job Description:
- Assist customers via the inbound/outbound calls received
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organizations internal systems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained
- Excellent telephone manner/interpersonal skills
- A customer focused, enthusiastic and flexible approach
- Ability to work in a targeted environment
- Good problem solving, questioning, negotiating and influencing skills
- Adaptable to change and ability to work under pressure & Ability to work to a high degree of accuracy
- Consistently high standard of time keeping and attendance
- Ability to handle high profile clients and escalation queues
Interested can send your updated resume to this email id: vi****h@na***********a.com or Call / whatsapp - 9843650***.
Job Classification
Industry: BPO / Call CentreFunctional Area: IT & Information Security, Role Category: IT Infrastructure ServicesRole: IT Infrastructure ServicesEmployement Type: Full timeEducation
Under Graduation: Other Graduate, Any GraduatePost Graduation: M.Tech in Any Specialization, MS/M.Sc(Science) in Any Specialization, MCA in Any SpecializationContact Details:
Company: Navayuga Consultancy & IT Service ServiceLocation(s): Chennai
Keyskills: International Voice Process Analyst Helpdesk customer relationship customer service Customer Service Voice Communication
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