Customer Service Representative_International
- Trigent
- 0 - 5 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Greetings from Trigent Software Pvt Ltd.
We have an Opening for the role of HR Support/HR Practitioner with one of our client.
Roles and Responsibilities
Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
- Its a Work from Office
Desired Candidate Profile
Looking for candidates who have experience in International Voice Process, International BPO, US Voice Process.
- Location - Return to office (work from office mandatory) MDC7 Airoli Mumbai/ BDC9 or BDC13, therefore Bangalore based candidates ONLY.
- Shift time - Mandatory working in Night Shift (US Shift)
- Working days - Rotational work week work week can be Mon-Fri or Tue-Sat or Wed-Sun (Should be flexible to work for 6 day a week as per business requirement too)
- Fully vaccinated
- Flexible to switch activities and roles internally within process and within the deal/project.
- Experienced resources to have international (US preferred) Contact Center experience
Perks and Benefits
Two Way Cab Facilities.
Please send in your resumes at ay*****k@tr****t.com or contact - 8101397***
Job Classification
Industry: IT Services & ConsultingFunctional Area: Consulting, Role Category: Other ConsultingRole: Other ConsultingEmployement Type: Full timeEducation
Under Graduation: Any GraduateContact Details:
Company: Trigent Software LtdAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: international bpo international voice process night shift US Shift outbound calling contact center
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