Product Support Specialist - Chennai - ADP
- ADP
- 2 - 5 years
- Chennai
- 4 years ago
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Job Description
Position Purpose:
- As part of ADPs Lifion programme, this position is a key member of the Customer Service Team providing technical product support for ADPs next generation HCM products; The role is all about enabling our customers to be more efficient at work, by collaborating with them to understand their pain points and effectively communicating to the Lifion Product / Platform development teams for a timely resolution.
- The ideal candidate should be a communication specialist who could interact with Clients, Lifion Development Teams, Architects and Implementation Specialists. They should have a persistent desire to keep up to date with changes in the product space and should be able to communicate fixes and functional changes to clients.
Key Responsibilities:
A Product Support Specialist:
- Responds to telephone calls, emails and requests for technical support;
- Identifies, researches, replicates and resolves technical issues in the area of system set up, product functionality, product enhancements and general client inquiries;
- Documents, tracks and monitors reported problems to ensure our customers get the required support and a timely resolution;
- Analyze complex client requirements for Payroll, Benefits, Time and Human Resource Policy Procedures;
- Use strong interpersonal skills and product knowledge to communicate with Customers and Lifion Development Teams - discussing client needs and resolving issues;
Requirements:
- Bachelors degree
- Strong communication skills (verbal and written)
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
- Ability to apply critical thinking and a data-driven, analytical approach to decision-making and problem-solving
- At least 2 years of Experience working in Customer Service Environment
- Be a self-starter who can prioritize tasks and manage deadlines
- Experience in domains HR, Payroll, Benefits and/or Time a plus
Job Classification
Industry: Textile & ApparelFunctional Area: Consulting, Role Category: IT ConsultingRole: IT ConsultingEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: ADP SolutionsLocation(s): Chennai
Keyskills: Payroll Interpersonal skills Excel Analytical Equity HR Customer service MS Office Product support Technical support
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