Opening For the role of HR
- Trigent
- 0 - 5 years
- Bengaluru
- 4 years ago
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Job Description
Hello Everyone,
We have openings for the role of HR Support_International Voice Process. We are hiring freshers/experience candidates for this role.
Roles and Responsibilities
Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
Other Details
- Location - Return to office (work from office mandatory) - Mumbai & Bangalore
- Shift time - Mandatory working in Night Shift (US Shift)
- Working days - Rotational work week
- Should be flexible to work for 6 day a week as per business requirement too)
- Fully vaccinated
Desired Candidate Profile
Looking for freshers with excellent communication skills.
Candidates who have experience in International BPO/International Voice process are preferred
Perks and Benefits
Two Way Cab Facilities
Interested Candidates can send their resumes at ay*****k@tr****t.com or call at 8101397***
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: FreshersEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: Trigent Software Pvt LimitedAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: inbound calls international voice process Outbound Calling communication skills International BPO
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