Customer Service Associate (Voice)
- Hinduja Global
- 0 to 4 Yrs
- Mumbai
- 4 years ago
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Job Description
Dear Candidate,
We have an excellent opening for a Customer Care profile with a banking client of HGS.
Requirement Details - Inbound / Outbound Voice Process
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Qualification - Excellent Communication Skills
Graduation Must / Candidates who have appeared for the final year exam and awaiting results can apply.
Job Location - Juinagar, Navi Mumbai
Salary - 15-35 K in hand
Kindly share your resume asap on
If Interested send CV on Email id - hidden_email
Contact no - hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (International)Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Customer Service Associate (Voice)Contact Details:
Company: Hinduja GlobalLocation(s): Mumbai
Keyskills: customer service phonebanking telecaller excellent english communication
Hinduja Global
Hinduja Global Solutions Limited Hinduja Global Solutions Limited Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HG...
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