HR Voice - US Process - Bangalore/Mumbai
- Trigent
- 0 - 5 years
- Mumbai
- 4 years ago
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Job Description
Dear Candidate,
Greetings from Trigent Software !
Offered candidates will be deployed to one of our client's location.
JD - Need candidates with 2-6 years of exp in US Recruitment. Resources would be responsible to perform end-to-end recruitment in line with client requirements, liaising with hiring managers, HR and business to fill approved open positions in alignment with business objectives. Source and pre-qualify candidates that match client requirements, primarily by leveraging technology, including the Internet.
Should be flexible working from office and in US shifts.
Key Responsibilities
- Process customer requests (Network, orders, provisioning, Post activations, billing)
- Provision and management of Consumer and Small Business- NBN Orders
- Validates & Verify customers details provided by Sales from various legacy systems
- Remediate the fall out as per the Order remediation guide and Panviva work Instructions
- Escalating the dependencies to the relevant teams for any assistance
- Ensure compliance adherence and timely completion of milestone
- Effective communication on order status to Customers/Stakeholders
- Effective communication with other business units to obtain the required information to successfully manage the Customers order
- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
- Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
- Take Ownership of and always keep customer commitments.
* Good written and verbal communication skills.
* Two way cab facility is provided.
* Looking for Immediate Joiners, should be flexible to work from the office based on business requirements.
Shift: US /shift
Shift time - Rotational Night Shift (US Shift)
Working days - Rotational work week
Please send cv if interested :fa******h@tr****t.com
Regards,
Fathima Habeeba
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: ContractEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Any SpecializationDoctorate: Any DoctorateContact Details:
Company: Trigent Software LimitedAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Mumbai
Keyskills: US Shift Voice Process International Voice Process International Call Center Voice Support International BPO
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