Agency collection Manager .WFO as of now .Call
- Wroots Global
- 0 to 4 Yrs
- Bengaluru
- 4 years ago
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Job Description
Responsible for Collection from Unsecured and Secured Loan Over dues
Ensure Proper Planning and Allocation of Overdue for effective Recovery through strong execution
Monitor receivables & collections and provide updates of receivables with appropriate details
Co-ordinate with backend collection team for effective OD collection
Drive preventive Collections in the Agency
Train the Collection team on the updates on the Products and Policies and need to Nurture them
Conduct Collection Review periodically as specified time to time
Timely Hiring
Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)
Field visits to default clients in view of collections and to study the repayment behavior of delinquent clients.
Prepare a potential course of action to reduce the risk of uncollectible dues.
Maintain fair collection practices while dealing with customers and ensuring that the team follows the same
Team management -monitoring and supervision of activities of the allotted agency
Identify accounts requiring legal action and provide same details to collection manager.
Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily/Weekly & Monthly basis.
Need to Guide the field collection team with regard their performance/target/balance to do and DRR
Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals
Manage bad debt write off in accordance with the Collection Policy
Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels
Ensure usage of collection software and enable feedback to be captured on daily basis
Need to train the agency staffs time to time on Collection Management/upgrading the Skills etc.
Build a strong field collections team with clear objectives
Manage daily activities of the team.
Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.
Ensure the recovery targets are sent to the Collection agency Team,
Managing the Receipt books and ID Cards of all the Agencies
Manage the agencies with process compliant ( Collection hands off on time and post the same to the customer account)
Receipt audit, ID Card Audit and all documents related to field actvities
Issue Settlements letters to the concerned team member post getting the settlement Approval
Ensure the Collected amount is posted to the customer account which is deposited in settlement GL account
Ensure the Collected amount is posted to the customer account which is deposited in Agency GL account
Ensure to get Field feedback on daily basis.
Skills and Qualifications
Communication Skills Spoken & written English, Hindi and local language
Strong communication skills with the ability to communicate directly with field staff & customers.
Business Acumen Liaising with sales, internal department & partner
Computer Computer knowledge like applications, email, excel, word, power point etc. for basic data collation and analysis (Macro & Access knowledge will have added advantage)
Experience of 3+ years across Collection field job / Vendor management
Data-driven decision mentality and sound business judgement through excellent analytical thinking
Creative solution driven approach and initiate ability to think strategically
Positive attitude and drive to win, ability to work efficiently and influence others without exerting direct authorities
Ability to take initiative in a constantly changing work environment
Qualification: Any Graduate
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Finance / Accounts / Tax Functional Area: Not ApplicableRole/Responsibilies: Agency collection Manager .WFO as of now .CallContact Details:
Company: Wroots GlobalLocation(s): Bengaluru
Keyskills: collections collections process collections management
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