Front Office Executive - Mumbai - Vatika @ Vatika Hotels

Job Description

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the Business Centre. He/ She being the front face of the company has to be presentable and quick enough to solve the problem(s) instantly.

Reporting To:


Business Centre Head

Schedule:


This is a full time position.

Required Attributes:


Should be a self starter and should be able to work independently.
Able to work in a fast paced Multinational environment.
Computer literate.
Ability to follow company rules and policies.
Friendly, cheerful and helpful.
Ability to handle many tasks at the same time.
Ability to work well under pressure.
Good social and interpersonal skills.
Ability to store and record information accurately.
Good written and oral communication skills.


Required Experience and Skill Set:


Prior experience of at least 1 year in Hospitality/Real Estate is mandatory.
Bachelor's Degree (Commerce)/ Master's Degree (Any)


Physical Requirements:


Must be able to stand and exert well-paced mobility


Major area of responsibilities and Key Duties:


Management of the front desk.
In charge of all front desk operations.
Maintaining and upkeep of the reception.
Coordination of ID and other visitors cards.
Responsible for payments of bills.
In charge of utilities and maintenance of furniture.
In charge of faxing documents to various locations on a timely manner.
Receiving the customers, clients, visitors in a polite and pleasant way with a good smile & Greetings and assist them.
Answering the phone calls made, and redirecting them to the concerned people effectively and politely.
Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly.
Coordinating the communication between employees of different departments.
Mailing letters and other documents, messages to the necessary people.
Recording complaints, problems, queries and providing suitable answers and assistance for the same.
Arranging travel and accommodation arrangements for the employees and clients.
Maintaining the records of entry and exit details.
Managing the clients who visit and arranging the comforts for them.
Coordinating the appointments and consultation time of the clients with the management and other employees of the organization.
Providing excellent customer service with good satisfaction.
Maintain registers for Courier records, Movement register for Employees, Attendance Register.

Job Classification

Industry: Real Estate / Property,
Functional Area: Executive Assistant, Front Office, Data Entry,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Vatika Hotels

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Keyskills:   Hospitality Front Office Executive Email Policies Incharge Computer literate Messaging Customer service Real estate Cards