Gold Appraiser & Customer Care Executive
- India Infoline
- 0 - 5 years
- shajapur
- 4 years ago
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Job Description
Roles and Responsibilities
1. Gold Appraiser:
- To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
- Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration.
- Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
- Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
- Ensure to call customers as per CRM leads and update in the system.
- Participate in marketing activities to improve the brand visibility of IIFL Gold Loan branch in the catchment areas and to generate leads of prospective customers.
- Drive cross-sell of other financial products to existing customers.
- Ensure strong follow up for interest collections to keep NPAs in control.
Desired Candidate Profile:- Candidates from Gold Loan Background only.
2. Customer Care Executive:
- Attending walk in customers & resolve product (Gold Loan) related queries.
- New customer acquisition, improve client retention, analyzing their needs and offer services accordingly.
- Ensuring the overall hygiene factors of the branch.
- Follow up for interest collection and NPA reduction.
- Responsible for generating references & cross selling through walk in customers.
- Going out for marketing activities for generating fresh leads.
Desired Candidate Profile:- Candidates from Tele calling / BFSI Background / Freshers can also apply
Please drop your resumes on:
ap**********a@ii*l.com
Job Classification
Industry: BankingFunctional Area: Sales & Business Development, Role Category: Enterprise & B2B SalesRole: Enterprise & B2B SalesEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: IndiaInfolineAddress: IIFL CENTRE KAMALA CITY,,,,S B MARG,LOWER PAREL, MUMBAI, Maharashtra, IndiaLocation(s): Shajapur
Keyskills: Gold Valuation Gold Appraiser Casa Sales Cce
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India Infoline
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distri...
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