Kotak Mahindra Bank | Team Leader (Inbound)
- Career Empower
- 5 - 8 years
- Noida, Gurugram
- 4 years ago
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Job Description
Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Team Leader / CEC Team Manager-(Inbound) For Location: Sector-125 & Sector-143 (Noida) Only Female Candidate Can Apply.=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary plus incentives.
=>This is "Contact Centre Branch" (Non-Branch Banking) based Job,
=> Completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.
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Job Designation: Team Leader / CEC Team Manager- Inbound
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Must be Experience:
- Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
- Excellent communication skills Verbal & Written
- Shift Timings from 7.00 AM to till 8.00 PM) including Sunday & holidays.
- Only Female can apply with maximum age limit of 35 years
Job Description:
- Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
- Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
- Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
- Manage escalated customer calls (complaints) with end-to-end resolution
Candidate Desire:
- Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
- Excellent communication skills Verbal & Written
- Flexible to work from 7AM till 8PM) including Sunday & holidays.
- Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Job Locations: Sector-125 & Sector 143 (Noida)
Salary Package:
- Annual CTC of Rs.5.00 to 7.00 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
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Note: Interested candidates need to apply on same or Send / forward CV's/Resumes at: hr**************r@gm**l.com | And write in the subject line "Kotak-TLF-264" we will revert back.
if your profile will be shortlisted we will revert you back.
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Any Specialization, Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Career EmpowerLocation(s): Noida, Gurugram
Keyskills: Team Leading Team Management Inbound Process Escalation Management Team Handling Customer Service CCE BFSI Team Coach Trainer Contact Center Relationship Management Back Office TL SLA Management Operations Branch Banking Supervision
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