Technical Management Professional - SDWAN
- Orcapod
- 4 to 6 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Govern the contractual SLA and BT Service Assurance
KPIs for Netco Model office like FCR (First Contract
Resolution ) and MTTR (Mean Time to repair), NPS
q Provide analytical and innovative input to
projects/operational support tasks as well as support
negotiations.
q Lead on a specific deliverable of a small/medium scale
project or implement smaller less complex projects to
achieve required business benefits and manage budget,
timescales and quality.
q Identification of underlying problems and driving
through problem management to resolution (PM)
q Assist transformation strategy for a network or
technology discipline in own area of expertise
q Participate in and contribute to BT wide professional
community activities where applicable e.g. knowledge
sharing, best practice within BT and external industry.
q Proactively raise improvement opportunities, and own
small, incremental bugs to completion. Performing
enhanced diagnostics on standard products for complex
issues as well as for products that demand specific
technical knowledge.
q Delivere trainings to SSREs and build active coaching
plans with a vision to upskill SSREs.
Business Impact:
q High impact on customer satisfaction and retention of
contracts Qualifications: q Good written and verbal English skills q SDWAN Cisco(Viptela) Agile Connect(Nokia Nuage) Cloud(AWS/Azure/Oracle/Google) q Good understanding of hybrid cloud solutions and experience of integrating public cloud into tradition hosting/delivery models q Understanding to manage Multicloude network. Skills/Experience : q At least 7+ years of relevant experience q Expert level understanding atleat 2 Cloude technologies. q Expert level understanding on Cisco Data(Routing and Switching) q Expert level understanding of SDWAN technologies for CISCO/MERAKI. q Knowledge on cloud components like AWS, Azure, Oracle, google along with DyNS will be preferred. q Full level understanding of the BT products solutions to a solid basic level (e.g. same as Sales roles) and in depth BT's operational/service processes would be beneficial q Solution designing and multi-layer troubleshooting q Technical knowledge for WLAN products and services including intermediate level knowledge of ISE. q Expert level Technical understanding of architecture and design flows q Hands on experience developing architectural designs, processes, procedures and working on cloud infra projects such as migration to public clouds (MS Azure & AWS); q Basic knowledge of security flow and firewalls in the network. q Ability to organize and attend on international conference call and discuss technical issues q Experience in operation of end to end customer solutions Soft Skills : q Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing q Collaborative Partnering with all the right people q Managing internal and external stakeholders q Self-starter, able to work with minimal guidance and supervision q Team-player with good coaching skills, eager to learn and also share skills and experience q Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users q Keen learner and support CI environment
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking Role Category: Telecom Software Functional Area: Not ApplicableRole/Responsibilies: Technical Management Professional - SDWANContact Details:
Company: Orcapod ConsultingLocation(s): Noida, Gurugram
Keyskills: aws routing cloud wlan switching azure viptela dyns cisco sd wan
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