Contact Centre Project Manager - Bed Bath
- VServ Business
- 10 - 18 yrs
- Noida, Gurugram
- 7 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
We are hiring Contact Centre Project Manager for our Gurgaon location centre. This opportunity is with one of the Biggest Retail Merchandise Bed Bath & Beyond (an American chain of domestic merchandise retail stores in the United States). Role- Contact Centre Project Manager
Job Requirements:
Description:
Bed Bath and Beyond Contact Centre technology team is seeking a talented Project Manager.
This role will lead the Contact Centre track on cross-functional projects as well as apply project management methodology to support the implementation of key systems and/or business processes in a contact centre environment.
Job Responsibilities:
Address- Bed Bath & Beyond IDC Gurgaon
Bestech Business Towers
8th Floor, 827-832,
Opposite to Vatika Business Park.
Sector 48, Sohna Road, Gurgaon 122018
email - ra**************h@in***f.com
Mob -9953177***
- Develops and/or reviews estimates for the projects schedule, effort, and budget using best practices and past experiences.
- Performs day-to-day management of all phases of the project including, obtaining project requirements, design, development, test, and deployment of each project.
- Manages resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline.
- Ensures that all project resources are all used effectively.
- Defines team member roles and expectations and ensures effective communication between all parties involved in the project.
- Coordinates all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams.
- Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations.
- Oversees change management on the overall project scope, according to a predefined change process, to meet project goals.
- Creates and maintains project implementation plans, risk mitigation plans, design documents, project budget, status reports, and all other project management-related documentation. This includes updating all internal systems to ensure all documented information aligns with the current project status.
- Requirements:
- Experience working with Contact Centres and Contact Centre technologies.
- Experience working with Cisco unified contact centre enterprise and/or Oracle Service cloud a huge plus.
- BS/BA or equivalent experience.
- 5 or more years of direct project management experience (Software development and/or Collaboration or Contact Centre Solutions).
- PMP certification preferred.
- Excellent oral and written communication skills.
- Strong critical thinking, appropriate judgment, and logical decision-making skills.
- Manage multiple projects without losing effectiveness and losing your sanity
Address- Bed Bath & Beyond IDC Gurgaon
Bestech Business Towers
8th Floor, 827-832,
Opposite to Vatika Business Park.
Sector 48, Sohna Road, Gurgaon 122018
email - ra**************h@in***f.com
Mob -9953177***
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
+ View Contact
Fraud Alert to job seekers!
₹ Not Disclosed
VServ Business
VServ Business Solutions Pvt Ltd VServ is a Microsoft Gold Partner and an U.S. based MNC with a list of impressive clientele list includes major IT giants Citi, PepsiCo and Microsoft to name a few. Our cutting edge IT solutions have surpassed clients expectations and created a growing list of sa...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in