Job Description
Dear Candidate,
Greetings from Sutherland!!! We have openings for Customer Support Associate-International Voice process. Eligibility:
Freshers and Experienced both are eligible.
IMMEDIATE JOINERS ARE PREFERRED
Mention "Reshma HR" on the top of your resume while coming for the interview.
OR
Call Reshma HR@ 9384013*** - Call/ Text if you are interested.
Roles and Responsibilities:
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Benefits : Cab facilities (Within the boundary limits)
Excellent Growth
Huge Incentives
Job location : Mumbai(Malad)
Shift : 24/7 Shift & 2 weekly off (Rotational Shift & Offs)
Walk in Details:
Interview Dates : 27th to 29th January 2020 Interview Time : 1.30 Pm to 7.30 Pm Reference ID : Reshma HR [Write on top of your resume]
Interview Venue:
Sutherland Global Services
101, Interface building, No.16, Off link road, Malad west ,Mumbai 400064 Reshma HR
Sutherland
Job Classification
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Sutherland Global Services Private Limited
Location(s): Mumbai
Keyskills:
upselling
Wipro
International Call Center
TCS
customer service
ites
serco
teleperformance
Inbound
concentrix
sales
intelenet
customer support
Customer Relation Officer
Communication Skills
fresher
voice process
International Voice Process