Service Delivery Manager - Mumbai Location - @ Dimension Data

Were a USD 8 billion global systems integrator and managed services provider that designs, manages, and optimises todays evolving technology environments to enable its clients to leverage data in a digital age.

Founded in 1983, and headquartered in Johannesburg, we are a proud member of the NTT Group, one of the worlds leading information communication technology (ICT) companies, comprising a group of global technology companies.

Employing over 28,000 employees across 47 countries on five continents, we invest heavily in innovation to bring together the worlds best technologies, from consulting, technical and support services to a fully managed service, to our global client base.

Link- https://www.dimensiondata.com We are currently having an opportunity for a Service Delivery Manager role for Mumbai location.

Please find the Job Description below.

Key Roles and Responsibilities:

1. Ensure that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations
2. Ensure a culture of service management excellence is developed and maintained.
3. Ensure service delivery by ensuring that the right employees, equipment and products are deployed and available and that the service delivered meets the quality requirements agreed with the client.
4. Identify risks to solution implementation.
5. Assist the Sales organisation to identify opportunities to up sell services and to track other opportunities that may emerge.
6. Contribute to and optimise the contract renewal process.
7. Drive the resolution of escalated problems.
8. Build effective working relationships with senior internal stakeholders involved in the account or portfolio of accounts.

Requirements: Education, Training and Experience.

1. General Qualification in Business Management/IT(Degree or Certifications) Experience 10 12 years work experience
2. At least 10 years experience relevant to the field
3. Personal Attributes and Skills Required
4. Skills and knowledge
5. Excellent client service orientation and impeccable relationship building skills
6. Display an analytical orientation and continually identify mechanisms for improved service delivery
7. Excellent verbal and written communication skills
8. Strong leadership qualities that support a strategic development approach
9. Deep understanding of the clients business needs and technology strategy and the associated Dimension Data delivery model Attributes
10. Display excellent attention to detail and the ability to manage work processes
11. Display the ability to mentor and coach others
12. People management ability