Customer Care Executive - Mumbai (All Areas)
- eClerx
- 0 years
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Hiring for International Voice process
For Mumbai Location
Skills Required
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Good at problem solving and root cause analysis
- Professional in conduct/behavior, appearance and communication
- Understanding of web technology and cable setup
- Ability of analyzing information and evaluating results to choose the best solution and solve problems
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts)
Qualification
Experience/ Fresher eligible.
No HSC Fresher/HSC Experience can apply
Education qualification: (Any Graduate /10+Diploma/12+ Diploma)
Key Responsibilities
- Interaction with Techs in field to provide them real time support
- Checking status of services on account in diagnostic tools
- Ensure to take appropriate steps to resolve customer's problems
- Troubleshooting of technical issues related to customers services Tier 1.5 support
- Communicate effectively and close looping with client in case of observations
- Updating status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
Candidate shall adhere to the information security requirements
Candidates should be completely Vaccinated with 2 Doses.
Please Share Your Resume on below mail id
Bh***************C@ec***x.com - 8208390***
Sa*************C@ec***x.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersEducation
Under Graduation: B.Sc in Any Specialization, Any Graduate, BCA in Any Specialization, B.Com in Any Specialization, B.Tech/B.E. in Any Specialization, B.A in Any Specialization, Diploma in Any Specialization, B.B.A/ B.M.S in Any SpecializationPost Graduation: Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: eClerx Services Ltd.Location(s): Mumbai
Keyskills: communication skills
Similar positions
eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in