JD:
Job Duties & Responsibilities:
Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope
Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap

Keyskills: sap development sap solman implementation sap consulting s/4 hana
White Horse Manpower Consultancy Private Limited Recruitment Company with more than 15 Plus International BPOs in the consultancy giving SPOT OFFER Letters Walkin with 2-3 Resumes from Monday 2 Saturday 10am to 6pm call Niki 9886747291,9342431048,9886188040 Free Recruitment no charges Niki ...