Customer Support Associate
- Gfl Recruitment
- 2 to 3 Yrs
- Multi-City, India
- 3 years ago
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Job Description
- We are looking for a technically savvy customer success executive, proficient in English and Telugu, who possesses a strong drive for customer service.
- Hindi/Tamil/Kannada would be an added advantage.
- 0-2 years of experience
- Languages - English, Telugu. Added advantage if you know Hindi/Kannada
- Excellent communication and interpersonal skills - this is non-negotiable.
- High computer literacy and ability to learn new software.
- Prefer Freshers, who are open to travel (Travel expenses will be borne by the company)
Education/Experience
* Conduct onboarding and training processes.
* Manage client portfolios.
* Analyze customer data to improve customer experience.
* Hold product demonstrations for customers.
* Evaluate and improve tutorials and other communication infrastructure.
* Mediate between clients and the organization.
* Handle and resolve customer requests and complaints.
* Minimize customer churn and increase customer retention
* Highly organized and able to multi-task.
* Self-driven and proactive nature.
* Demonstrate leadership qualities.
* Knowledge of customer success processes.
* Experience in document creation.
* Patient and active listener.
* Passion for service.
Employement Category:
Employement Type: Full timeIndustry: Management Consulting / Strategy Role Category: Customer Care Executive Functional Area: Not ApplicableRole/Responsibilies: Customer Support AssociateContact Details:
Company: Gfl RecruitmentLocation(s): Multi-City, India
Keyskills: customer support customer care customer service
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