Guest Relations Manager
- Talentera Consultancy
- 1 to 5 Yrs
- United Arab Emirates+1 Singapore
- 3 years ago
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Job Description
Job Details:-
- A guest service associate is a professional responsible for providing exemplary services to the guests whenever they make an entry in the hotel, during their period of stay, and whenever they will depart. Guest service responsibilities include taking care of the guests in a professional and courteous manner so that guests will be tempted to revisit their hotels in future, thus guaranteeing better business. Thus, most of the responsibilities are customer centric and they may at times need to handle administrative and clerical work as well.
Key Responsibilities of a Guest Service Associate:-
The guest service associate takes care of the customers by personally attending to their requests and resolving their issues or concerns in a professional manner. He/she is responsible for providing quality information regarding their hotel and the services that are being offered, and convince the guests that they have come to the right place. Thus, he/she is responsible for making that valuable first impression on the guests, so that they always make it a point to reserve rooms in their hotels. To get a better idea, here is some detailed information on what are the key responsibilities that need to be handled by a guest service associate:
- To answer the telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it
- To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
- To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
- To ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards
- To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately.
Only Indian people can apply for this job profile. job location Dubai & Singapore.
Interested candidates firstly send me your resume.
HR. DEVANSHI SHUKLA
Contact no: 91-hidden_mobile
Email id: hidden_email
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant Role Category: Front Office / ReceptionistF&B Service Functional Area: Not ApplicableRole/Responsibilies: Guest Relations ManagerContact Details:
Company: Talentera ConsultancyLocation(s): United Arab Emirates+1 Singapore
Keyskills: cleaning rooms division operations boutique hotels operations management hotel financing front office hotel management housekeeping waiter activities
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