Sr Executive - Collections
- Acme Services
- 1 to 2 Yrs
- Mumbai
- 3 years ago
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Job Description
Job description
- Maximize Accounts receivable turnover and cash flow to the business segment, along with minimizing bad debt exposure enforce terms of sale compliance
- Activities include timely communications directly with General Mills customers to ensure payment received within terms, monitoring payment trends alert Local market and Region Credit Managers of changes in payment performance, and working with internal partners (Sales and COS) to resolve payment issues
Job Responsibilities
65% of Time
- Actively pursue status and payment of delinquent invoices with customers, via phone e-mail contact, along with utilization of available web portals to document in SAP the pending or in-transit payments or unpaid status explanation.
- Determine the reason for deductions with customers where supporting
documentation not received - Exercise excellent communication interpersonal skills to ensure prompt payment of invoices, while still maintaining customer goodwill and cross-functional teamwork.
- Effectively communicate any observed symptoms of potential current credit risks timely advisement of chronic collection issues to local market Collection staff,
- Sr. Credit Analysts and/or local market. Credit Manager.
Access accounts receivable system (SAP) to retrieve customer invoice information record customer response details on a timely basis for each customer interaction(Serves as an audit trail )
30% of Time
- Utilize problem-solving skills to investigate timely resolve payment obstacles to ensure optimal Accounts Receivable condition compliance with established credit terms.
- Frequent interaction with local market Collection staff, Customer Service or Sales to walk thru resolution steps of difficult and/or unique problems with unpaid invoices help facilitate the resolution of internal billing or other issues (returned product, product not received, carrier claims, EDI issues, invoice corrections, etc).
5% of Time
General support local market Collection staff, ACM Sr. Credit Analysts:
- Wire ACH / Unidentified overpayment invoice correction offsets as needed
- Provide direction to Cash Application team for above
Desired Profile
Education
- Minimum Degree Requirements: Associates
- Preferred Degree Requirements: Bachelors
- Preferred Major Area of Study: Finance / Accounting
- Required Professional Certifications: Associates
Experience
- Minimum years of related experience required: 3+ years
- Preferred years of related experience: 1-2 years prior collections experience
Specific Job Experience or Skills Needed
- Effective time-management, organizational problem-solving skills.
High degree of decision-making skills, initiative, attention to detail be a self-directed, assertive motivated employee. - Strong English interpersonal communication skills (verbal written) to interact with General Mills customers, Sales Customer Service staff contacts, and to support the U.S. Collection staff to most effectively help resolve obstacles to customer payments.
- Ability to handle multiple priorities and a high volume of direct customer internal partner contacts.
Competencies/Behaviors required for job
- PC Skills experience with Windows based systems necessary.
- Exposure with SAP is preferred.
- Experience in successfully dealing directly with people and demonstrated verbal written communication skills.
- Collections, Accounts Receivable, billing and/or accounting experience preferred.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: General / Other Software Functional Area: Not ApplicableRole/Responsibilies: Sr Executive - CollectionsContact Details:
Company: Acme ServicesLocation(s): Mumbai+ View Contact
Keyskills: customer service auditing customer interaction monitoring
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