Service Desk Administrator
- Tata Consultancy
- 3 - 6 years
- Hyderabad
- 3 years ago
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Job Description
TCS IS HIRING FOR Service Desk Admin
Role: Service Desk Admin
Required Technical Skill Set :Service now, desktop support, helpdesk
Experience Range: 3-6 yrs(Relevant)
Location: Chennai/Hyderabad/Pune
JD:
Technical Service Desk:
- Service Desk experience
- L1 & L1.5 experience (12+ months)
- Desktop Support L1 & L1.5 experience (preferable)
- Remote Access troubleshooting experience (Microsoft suite of applications, Desktop Application, VPN, Citrix, VDI & Multifactor Authentication)
- Working knowledge of ServiceNow (reporting, analytics, dashboard creation, etc.)
- Excellent communication skills (both written and verbal).
Provide 24x7 Manager on Duty (MOD) to handle Outages, Escalation and Status Updates, for Priority Incidents, and Service Requests
Additional Information:
- The role involves dealing with various incoming requests, single user issues incidents, troubleshooting and data analytics for all business partner support areas and requires a highly technical individual with analytical skills.
- The analyst will be responsible for areas such as resolving technical incidents, processing service requests, process reviews/enhancements, customer satisfaction, mailbox monitoring & documentation/knowledge review/updates.
- Expected to develop a comprehensive knowledge of the relevant applications and become a subject matter expert (SME) in their discipline.
- Must be capable of working independently or as part of a team, possess excellent communication skills (both written and verbal) and have the ability to work proactively.
Interested candidates pls share your cv to mailid: c.*****a@***.com with subject " Service desk admin" for further Discussion.
Thanks,
Nayana.Ch
Job Classification
Industry: IT Services & ConsultingFunctional Area: Role Category: IT SupportRole: IT SupportEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Tata ConsultancyLocation(s): Hyderabad
Keyskills: Service Desk
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Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market ca...
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