luxury sales/ Hotel sales/ ground staff
- Mifm Operations
- 2 to 6 Yrs
- Delhi, NCR
- 1 year ago
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Job Description
- Overview The role of a Luxury Sales Executive or Hotel Sales Staff / Air Hostess is pivotal in the hospitality and airline industry, serving as the first point of contact between clients and the organization. This position demands a blend of refined interpersonal skills, sales acumen, and industry knowledge to create an exceptional experience for guests and customers. The individual is responsible for promoting and selling luxury services, enhancing guest satisfaction, and ultimately contributing to the overall brand image. With a focus on cultivating relationships and anticipating guest needs, the Luxury Sales or Air Hostess ensures that all service standards are met while fostering an environment of luxury and comfort. As this position often involves working in dynamic and high-pressure settings, it requires the ability to multitask and maintain professionalism, embodying the ethos of the brand. The effectiveness of the personnel in these roles directly influences customer satisfaction levels and the organization's reputation in a competitive market. Key Responsibilities Welcome and assist guests with check-in/check-out processes. Promote and sell hotel services and amenities to clients. Respond to customer inquiries and provide detailed information about services. Resolve complaints and provide solutions in a timely manner. Maintain a detailed knowledge of the services and facilities provided. Ensure the highest level of customer service is consistently delivered. Collaborate with other team members for effective operation. Execute sales strategies to maximize revenue and occupancy rates. Conduct follow-ups with guests post-visit to gather feedback. Assist in organizing promotional events and marketing campaigns. Utilize CRM systems to manage customer relationships and inquiries. Facilitate smooth coordination between front desk, housekeeping, and management. Dress and present oneself according to brand standards. Create a warm and welcoming atmosphere for guests. Adhere rigorously to health and safety protocols. Required Qualifications Bachelor's degree in Hospitality, Business Administration, or related field preferred. Proven experience in luxury sales, hotel management, or customer service roles. Excellent communication skills, both verbal and written. Strong negotiation and interpersonal skills. Familiarity with CRM software and Microsoft Office Suite. Ability to work flexible hours, including weekends and holidays. Multilingual abilities are considered an asset. Strong understanding of luxury market trends. Exceptional organizational and time management skills. Demonstrated ability to meet sales targets and objectives. Ability to work well under pressure and adapt to changing environments. Experience in the airline industry for Air Hostess roles may be necessary. Strong grooming and personal presentation standards. Knowledge of local attractions and geography is a plus. Customer-focused mindset with a passion for hospitality. Valid travel documents and certifications, if applicable for Air Hostess roles. Skills: multilingual abilities,negotiation,knowledge of luxury market trends,interpersonal skills,team collaboration,organizational skills,skills,customer service,communication,crm software,customer,adaptability,microsoft office suite,luxury sales,sales,communication skills,time management,cultural awareness,
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: luxury sales/ Hotel sales/ ground staff /Contact Details:
Company: MarctoLocation(s): Delhi, NCR+ View Contact
Keyskills: negotiation interpersonal skills team collaboration customer service communication adaptability sales time management Microsoft Office Suite luxury sales
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