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Implementation Executive Job in Brainwork @ Brainworks Business

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 Implementation Executive Job in Brainwork

Job Description

    Title: Implementation Executive

    • Monitoring the Implementation Plan
      • Tracking the deployment work of multiple locations
      • Tracking the user training programme at different locations
      • Understanding / Self training on the Applications
      • Conduct User Trainings at various levels
      • Driving application usage of the deployed application in support from team
      • Client Communications and management Incoming & Outgoing
      • Manage Customer relations

     

    • Regular Onsite meeting
      • Meeting with the client user, head of institution on regular basis
      • Handling grievance
      • Weekly meeting with head of institution

     

    • Handling the product concerns
      • Technical & Process level: Understanding & Analysis of concern
      • User level: clearly identifying the type of problem and solving the same

     

    • Billing
      • Tracking of every equipment being deployed at clients end and having a commercial value
      • Coordination with Accounts department for billing for Services/Out of pocket expenses
      • Collection of payments within the defined period

     

     

    • Reporting to the Department head
      • Status report of activities at different locations viz-a-vis the Implementation plan
      • Status of the product concerns
      • Status on the client users level of acceptance
      • Status on the team members (level of motivation other concerns)

     

    • Explore Business Development opportunities
      • Managing clients for taking more references for business development
      • Product presentations and demos aligned with Product Head

    Sales Support as required in terms of in product presentations and demos

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Others
Functional Area: Not Specified
Role/Responsibilies: Implementation Executive Job in Brainwork

Contact Details:

Company: Brainwork
Location(s): Muzaffarpur

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Keyskills:   client relationship management grievance handling customer support project management training development

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