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Help Desk Manager Job in Divya Staffing @ Mifm Operations

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 Help Desk Manager Job in Divya Staffing

Job Description

    You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.
    To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.

    Help Desk Manager Responsibilities:
    Managing and supporting a team of help desk technicians.
    Mentoring your team, providing training, and conducting performance evaluations.
    Monitoring team performance and developing feedback reports for management.
    Communicating with clients and providing in-person and phone support, if required.
    Troubleshooting and resolving technical issues.
    Managing escalations and ensuring any issues are resolved in a timely manner.
    Making recommendations to improve operational efficiency.

    Other Details
    Salary-30,000/- to 50,000/-
    Required Experience-0 To 6
    Minimum Age-18

    Help Desk Manager Requirements:
    Qualification Required-Diploma,Btech,M.tech,ITI,12th,All Graduate,HSC
    Bachelor's degree in computer science, information technology, or a related field.
    Work Department-Operation,Relationship Manager,Customer Support Manager
    Work Industry-IT,Banking,Finance,Education,Tour and Travels
    Skills-Excellent leadership and people management skills.
    for more clarification contact to this number -hidden_mobile

    hidden_email

    Regards
    HR Placement Team

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Back Office Operations
Functional Area: Not Specified
Role/Responsibilies: Help Desk Manager Job in Divya Staffing

Contact Details:

Company: Divya Staffing
Location(s): Kochi

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Keyskills:   notepad textpad back office wordpad excel

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Mifm Operations

Mifm Operations Private Limited