You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.
To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.
Help Desk Manager Responsibilities:
Managing and supporting a team of help desk technicians.
Mentoring your team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.
Other Details
Salary-30,000/- to 50,000/-
Required Experience-0 To 6
Minimum Age-18
Help Desk Manager Requirements:
Qualification Required-Diploma,Btech,M.tech,ITI,12th,All Graduate,HSC
Bachelor's degree in computer science, information technology, or a related field.
Work Department-Operation,Relationship Manager,Customer Support Manager
Work Industry-IT,Banking,Finance,Education,Tour and Travels
Skills-Excellent leadership and people management skills.
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Regards
HR Placement Team

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